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  • faq.q.22

    What are Credits?

    Credits are Mapify’s standard unit for using AI features. Every time you generate a mind map, refine content, or chat with AI, a certain number of credits are consumed depending on the model type, file size, and task complexity.

    How do Credits work?

    Credits are only consumed when Mapify’s AI performs an active task — such as analyzing documents, summarizing content, or generating mind maps. Uploading files or browsing existing mind maps does not consume credits.

    Credit consumption is dynamically calculated based on:

    • Model type: Advanced models like GPT-4 or Claude 3 consume more credits.
    • File size and content complexity: Longer or more detailed files (PDFs, videos, web pages, etc.) require more computation.
    • Output type: Generating large mind maps, long-form summaries, or multi-round chats consumes more credits.

    If a task fails due to system issues, all consumed credits will be automatically refunded.

    However, if you manually stop a task midway, the used credits will not be refunded.

    Typical usage examples

    Feature Input Size Model Complexity Cost Result
    Ask Anything - powerful Detailed ≈2 View
    PDF 1MB powerful Detailed ≈15 View
    PDF(OCR Needed） 1MB instant Medium ≈20 View
    eBook 100w characters powerful Medium ≈100 View
    Longtext 3w characters powerful Detailed ≈18 View
    YouTube(no subtitles) 15min instant Medium ≈20 View
    YouTube(with subtitles) 1h instant Medium ≈30 View
    Audio File 10MB instant Medium ≈10 View
    podcast 1h30mins powerful Detailed ≈230 View
    Image - powerful Detailed ≈5 View
    Webpage - powerful Detailed ≈10 View

    💡 Actual consumption may vary slightly depending on model, language, and input complexity.

    When are credits deducted?

    • Credits start being consumed after clicking “Generate” or “Refine.”
    • If you click “Stop” midway, the process will terminate immediately, and the used credits will not be refunded.
    • If an error occurs on Mapify’s end, a full refund will be issued automatically.

    How to check or get more credits?

    • You can view your remaining and total credits anytime in your profile panel (e.g., “853 / 1000 credits”).
    • Upgrade your plan in Pricing to get more monthly credits.
    • We’ll soon add an estimated credit cost preview before each generation task.

    Tips for managing credits

    • 🧠 Choose lightweight models (e.g., GPT-4o-mini) for simple summaries.
    • 🪄 Combine related edits into one refinement to reduce repeated runs.
    • 📄 Upload focused, well-structured files to optimize cost.
    • ⏳ Subscription credits refresh monthly; purchased add-on credits never expire.

  • Quelle est la différence entre un compte d'essai et un compte abonné ?

  • Comment fonctionne la mise à niveau de mon abonnement Mapify ?

  • Offrez-vous un essai gratuit pour les abonnements ? Comment cela fonctionne-t-il?

  • Comment puis-je annuler l'essai ?

  • Que puis-je faire si j'utilise tous les crédits de mon abonnement ?

  • Je suis un utilisateur Basic/Pro, quand mes crédits seront-ils renouvelés ?

  • Comment annuler un abonnement ?

  • Puis-je demander un remboursement ?

  • Mon abonnement a expiré, puis-je continuer à utiliser les cartes mentales générées auparavant ?

  • Puis-je obtenir une réduction éducative ?

  • Qu'est-ce que la Politique d'Utilisation Équitable de Mapify, et comment s'applique-t-elle aux abonnements illimités payants ?