Frequently Asked Questions

• What is Mapify?

  Mapify is an AI-powered app designed to transform any content into clear and concise mind maps, making it easy to capture and organize knowledge on the go. Developed by Xmind, Mapify offers enhanced AI features for summarizing documents, articles, videos, and web pages into visual maps.

• Is there a free trial for Mapify?

  Yes, Mapify offers a trial period where you receive 10 Credits after signing up. This trial allows you to explore its functionalities before committing to a subscription.

• How do Credits work?

  Credits are required for all AI features, including generating, modifying mind maps, and chatting with AI. The amount of Credits required for each summary is primarily based on model and word count, but can also be influenced by file type or size. Credits are provided differently with the three subscription plans: Basic (1000 credits/month), Pro (2000 credits/month), and Unlimited. Keep an eye on your credit usage to make the most of your plan.

• Does Mapify use my data to train any AI models?

  No, Mapify does not use any customer data for model training. While we employ third-party LLM services like OpenAI and Anthropic solely to provide requested features, all data processed through Mapify remains private and strictly for service delivery. Using Mapify does not grant any rights for your data to be used in model training, ensuring your privacy and data security.

• Can I use Mapify on multiple devices?

  Yes, you can bind your account to up to 3 personal devices to ensure account security. If you reach the device limit, simply unbind a device to sign in on a new one. You can manage your bound devices anytime via “Settings → Devices”. After a device is unbound, it will be signed out automatically, you’ll need to sign in again to rebind it. The device you are currently using cannot be unbound. Please note that sharing your account with others is strictly prohibited. Such behavior may result in account suspension or permanent termination.

• How to collaborate with Mapify for promotion?

  Please send an email to hi@mapify.so to inquire about the details of the promotion collaboration.

• What countries or regions does Mapify provide services for?

  Here are the countries, regions, and territories we can currently support access from:

  * Albania * Algeria * Andorra * Angola * Antigua and Barbuda * Argentina * Armenia * Australia * Austria * Azerbaijan * Bahamas * Bangladesh * Barbados * Belgium * Belize * Benin * Bhutan * Bolivia * Bosnia and Herzegovina * Botswana * Brazil * Brunei * Bulgaria * Burkina Faso * Cabo Verde * Canada * Chile * Colombia * Comoros * Congo (Congo-Brazzaville) * Costa Rica * Côte d'Ivoire * Croatia * Cyprus * Czechia (Czech Republic) * Denmark * Djibouti * Dominica * Dominican Republic * Ecuador * El Salvador * Estonia * Fiji * Finland * France * Gabon * Gambia * Georgia * Germany * Ghana * Greece * Grenada * Guatemala * Guinea * Guinea-Bissau * Guyana * Haiti * Holy See (Vatican City) * Honduras * Hungary * Iceland * India * Indonesia * Iraq * Ireland * Israel * Italy * Jamaica * Japan * Jordan * Kazakhstan * Kenya * Kiribati * Kuwait * Kyrgyzstan * Latvia * Lebanon * Lesotho * Liberia * Liechtenstein * Lithuania * Luxembourg * Madagascar * Malawi * Malaysia * Maldives * Mali * Malta * Marshall Islands * Mauritania * Mauritius * Mexico * Micronesia * Moldova * Monaco * Mongolia * Montenegro * Morocco * Mozambique * Myanmar * Namibia * Nauru * Nepal * Netherlands * New Zealand * Nicaragua * Niger * Nigeria * North Macedonia * Norway * Oman * Pakistan * Palau * Palestine * Panama * Papua New Guinea * Paraguay * Peru * Philippines * Poland * Portugal * Qatar * Romania * Rwanda * Saint Kitts and Nevis * Saint Lucia * Saint Vincent and the Grenadines * Samoa * San Marino * Sao Tome and Principe * Senegal * Serbia * Seychelles * Sierra Leone * Singapore * Slovakia * Slovenia * Solomon Islands * South Africa * South Korea * Spain * Sri Lanka * Suriname * Sweden * Switzerland * Tanzania * Thailand * Timor-Leste (East Timor) * Togo * Tonga * Trinidad and Tobago * Tunisia * Turkey * Tuvalu * Uganda * Ukraine (with certain exceptions) * United Arab Emirates * United Kingdom * United States of America * Uruguay * Vanuatu * Zambia